Overview
How Thor Masster handles returns management.
Returns are part of selling online, and how fast they are handled affects both your margin and your customer's next purchase. Thor Masster receives returned parcels, inspects each item and follows your rules on what happens next.
Sellable items go back into inventory. Damaged items are set aside, refurbished, or disposed of according to your instructions, and you get a record of each decision.
What's included
The service in detail.
- Returns receiving. Inbound returns logged against the original order.
- Inspection & grading. Each item checked and graded by condition.
- Restocking. Sellable units returned to available inventory.
- Repackaging. Items re-bagged or re-boxed so they can be sold again.
- Disposition options. Refurbish, liquidate, donate or dispose per your rules.
- Returns reporting. Reasons and outcomes recorded for every return.
Process
How it works.
- STEP 01
Return arrives
The parcel is received and matched to its order.
- STEP 02
Inspect
The item is checked and graded against your criteria.
- STEP 03
Decide
Restock, repackage, set aside or dispose, as you define.
- STEP 04
Report
You get a record of the outcome to close the refund.
Who it's for
A good fit if you are…
- Apparel and footwear brands with higher return rates
- Electronics sellers that need condition grading
- Marketplace sellers managing returns from several channels
Questions
Frequently asked.
How fast are returns processed?
Most returns are inspected and resolved within a few business days of arrival.
Can you handle international returns?
Yes. We can consolidate returns from abroad and bring them back to the US warehouse.
Who decides what is restocked?
You do. We agree grading rules during onboarding and apply them consistently.
